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Frequently Asked Questions!
It's time for you to stop worrying about your cleaners and focus on what matters most, YOUR business.
Do you provide all supplies and equipment?
- Tenacious Cleaning Services provides all cleaning supplies and equipment as well as any personal protective equipment that is needed by our employees when cleaning your facility.
Who will be responsible for the keys to our building?
- Tenacious Cleaning Services requires that employees sign a form indicating they are responsible for the keys to your building. If an employee quits or is terminated, they must immediately return the keys to our office.
What if something is broken?
- If an employee accidentally breaks something they are required to leave a note at the building and to notify their supervisor before leaving the building. The supervisor will notify office staff the next morning (Monday morning if it is a Friday). Our office staff will be in contact with you that morning to discuss replacing the item that was broken.
Are you insured and bonded?
- We have all the required insurances.
What are your safety measures?
- Your facility safety is our number one concern. Tenacious Cleaning Services is proud of our safety record, and we have the data to prove it! We provide safe, secure, and successful operations through the use of: background checks, uniforms and/or identification badges and access and tracking control of facility keys/cards. Our entire staff is safety trained.
Does any one check up on your cleaning crew?
- We have a QC Supervisor perform on site visual inspections every month during our quality assurance rounds at your facility. We not are only checking for cleanliness but also the effectiveness of our cleaning processes and chemicals throughout your building.
Does you cleaning company use the same cleaning cloths to clean breakroom table as well as the restroom toilets?
- This is not only a good way to spread germs around and create an unsafe environment, but it's just plain gross! We have the solution at Tenacious Cleaning Services. We utilize a color-coding system that is specific to the cleaning applications we use. This means that our cleaning cloths, mops, and brushes are color coded, each color represents a specific use, so our cleaning technicians only use certain cleaning tools for certain areas of your facility. This helps to eliminate cross contamination and the spread of bacteria, viruses, and microbes.
How many employees will be cleaning my building?
- This will vary depending on the size of the building. Our crews usually consist of 2 to 15 employees.
What happens if something is not cleaned to our satisfaction?
- We provide outstanding customer service by addressing customer concerns, questions or issues immediately. When you have questions or concerns you want a quick resolution. Our rapid Call-Back ensures that no matter what time of day, we'll either answer the phone at the time of your call, or we'll call back ASAP. Please call our office at 847-550-4943 if there are any problems. Either a supervisor or our General Manager will visit your building to evaluate the situation.
Do you use green cleaning chemicals?
- We do have a full green cleaning program. Tenacious Cleaning Services is committed to providing environmentally sound cleaning practices (green cleaning for health and wellness), products, and equipment. Our investment in GCI Silver Certification has been validated by a completion of the educational requirements of frontline workers and management. By exercising strong “Green Cleaning” strategies, using battery operated and chemical free cleaning equipment, along with non-toxic and biodegradable cleaners, we not only save you money through the reduction of your facilities energy consumption via reduced electricity and water consumption, but create a healthier work environment through improved air quality. Please contact us for details.
Does your company support the local community?
- We not only employ local talented cleaners, but we are committed to donating to schools and local charities. We can make a difference in the world together.